Switched From Easy Water to a Salt System

Switched From Easy Water to a Salt System
By Mark Timmons
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Switched From Easy Water to a Salt System

Question:   "I’m not a plumber or did any big research, just a consumer that purchased an Easy Water over 2 years ago after our very old water softener started leaking, thinking the saltless feature was more environmentally responsible, cheaper to operate, and healthier than drinking salt water. Even though our plumber did an annual flush, our pipes kept getting so built up with scale that the flow rate of our tankless water heater was so low, the heater often wouldn’t kick on when taking a shower, unless we would turn on the water at the sink at the same time. We just now purchased a traditional water softener, and the difference is amazing. Hot showers again, with actual water pressure, no calcium deposits on the faucets, I can comb my hair easier. We definitely wasted our money with Easy Water."  - Irmi Swan The Water Doctor Replied: I saw a recent study that tested systems like the the Easy Water and found that they were around 40% efficient. The same study also found that systems similar to our Green Wave MEP models were over 95% effective in preventing scale.  Of course, water softeners that use salt are also very effective at removing and eliminating scale. We are one of the few companies that sell both salt-free and salt-based water treatment systems.  Both can be effective, depending upon what you want to accomplish.
February 28, 2011
Comments
EasyWater Customer Care
March 1, 2011 at 3:31 PM
Hi Irmi, We’re sorry to hear about your experience with EasyWater. The EasyWater 2200 no-salt conditioner has an excellent track record treating tankless water heaters of all types, and we would like to reach out to you and speak with you further about the issues you have experienced. Please contact us at 877.708.3338 x101. Thank you, and we look forward to making things right for you. EasyWater Customer Care
mark
March 1, 2011 at 9:53 PM
Dear Easy Water Customer Care: I have two other e-mails from the IP Address you just emailed from. The first one says: "<em>WHy do you never discuss EasyWater? Its always Greenwave. These guys have been doing this since 1986</em>." <strong>From mr. D.</strong> The second one says: <em>I don’t know about the Hydrocare or Pelican systems, but I have an EasyWater and I have had a good experience with it. I don’t know what you are looking to get out of a system, but I wanted to clean up the limescale buildup. It has done that. I have water pressure in my shower again and my dishwasher is cleaned out. I also have more suds in the shower than before and I’ve cut back on the amount of laundry soap I use. I did not have a salt-softener before so I don’t know how they compare, but compared to not having anything, the Easywater is great. I know they have a 90-day money back guarentee too. I like mine, its done everything they said it would.</em><strong> From Erin.</strong> <strong>Now, IF you are really Easy Water Customer Care, I presume the other two e-mails are also from Easy Water Customer Care and it appears that you have people there "pretending" to be customers. That seems very deceptive to me.</strong>
Paul
March 2, 2011 at 1:35 PM
I have had and used a salt based water conditioner system since I built in 1994. Never had a problem of any nature save handling 40 lb to 50 lb bags or blocks of salt. I had a prior residence, in the same city and on the same water system for 15 years, without a conditioner and replaced faucets almost annually. In seeking to eliminate handling that weighty salt, I have been looking at salt free alternatives. After viewing "the water doctor' web site, I have decided to keep my existing system and put up with the inconvenience of hauling salt.
mark
March 2, 2011 at 6:17 PM
Paul, I feel the same way, but many people want to go salt-free and I help them regardless.
Ron
June 18, 2011 at 5:56 PM
So, would you recommend the Nextscale system? Or another brand? I am having trouble finding a definitive answer to the salt/no salt question. My provider has both and my water meets the levels for either
mark
June 25, 2011 at 10:25 AM
Ron, We sell the GreenWave with the MEP Media and ScaleNet with nextScaleStop Media. We also sell water softener that use salt. We can help you decide which one is right for you. Call us at your convenience at 800-608-USWA.
Roy
January 16, 2013 at 8:21 PM
I'm a plumber who has installed several easywater systems and many softeners. Haven't had any call back and customers have noticed a difference with easy water and other such binder systems. I always ask the customer if they like the slimy feeling when washing with soap. If they do, I tell them they like softened water. Some don't want to purchase a RO system to process sodium out of there water after softening it. I tell them they need a binder system. They all work to a degree. It depends on what the customer wants to deal with and its application.
mark
January 28, 2013 at 11:31 PM
Roy, If you have customers who are satisfied with a product which has no scientific basis, then maybe. You call it a "binder system." That is not only unscientific, but also is just really silly! Really? Come on! Do you sell snake oil too? Yeah, they work - very poorly! You really shouldn’t speak about things you know nothing about!
Roy
January 16, 2013 at 8:25 PM
Another binder I came across is NUVOH20, a citrus water conditioner.
mark
January 28, 2013 at 11:35 PM
Roy, There are dozens out there. I would advise you to get some education about water chemistry. Most of these companies will not be around in a year.
Esther French
January 17, 2016 at 4:29 PM
We have had Easy Water system for 4 years and I have some questions: Why is the inside of my water tank BLACK?? I can clean it out a little with a brush but the tank is still gray. I use the water in my CPAP tank and if the water sits a couple days, there is a build up in the container. I have to use vinegar to remove the scale. Maybe I did not do enough research before we bought the Easy Water system. Thank you for answering my concerns.
Mark Timmons
January 17, 2016 at 4:53 PM
Think about it for a minute. The Easy Water doesn't take anything out of the water and it doesn't claim to. Yet, there is something in the water that is causing Black stains. It needs to be removed, but Easy Water doesn'tremove anything. If you want to fix your water problem, here's the first step: https://www.uswatersystems.com/us-water-lab-water-test.html Once we know EXACTLY what is causing the Black, we can tell you how to remove it and Guarantee the results.
James & Merriely Thomasson
February 3, 2017 at 4:51 PM
We purchased a home that is 2 years old last July 2016. Noticed the scale buildup was terrible in our house so instead of going with a salt water softner, like we had for our water that came from a well at previous home, we decided to try Easy Water. Biggest mistake of our life, has not stopped any scale build up and it has been 5 months. My husband has talked to representatives several times and they told him our system is working right since the light was on. Called today and asked if they could remove for us. We are going back to salt water softner, never had problems before at old address and we were on a well. I would not suggest that anyone buy. It is a waste of money!!!!
Mark Timmons
February 5, 2017 at 12:10 PM
We have been saying that for years. If we can help you, please let us know. We sell real solutions, not snake oil!
Mark Timmons
February 12, 2017 at 5:04 PM
Can we help you in any way?
Laurie
July 3, 2017 at 11:25 PM
We had our well water tested and have elevated levels of arsenic . We have considered Easy Water filtration and have also rec'd info from Culligan .We have globs of rusty sediment coming out of our upstairs and downstairs bathroom tub faucets. The Culligab system includes a reverse osmosis filter but that takes out healthy minerals that the Easy Water leaves in .. we also can't use a sodium system due to health reasons. Any idea which system is the best for our circumstances
Mark Timmons
July 4, 2017 at 10:04 AM
You may not like what I am about to say, but when I hear "<em>that takes out healthy minerals that the Easy Water leaves in</em>" I have to stop and say <strong>Do you understand that your drinking water is not a significant source of minerals? </strong> If you drank a bathtub full of water a day, you would not even get 5% of the minerals your body needs. But, you have arsenic in your water (and probably other contaminants) that you need to make sure you utilize the best technology. Can you send me your water analysis and I will tell you what is the best way.
Kathleen Carter
February 5, 2018 at 3:58 PM
I plan to have my water tested by our county environmental lab. Once I know what is/is not in the water, I am hoping to find a system that works! We have had system, probably based on salt, since 1986. We still have scale build up, "rings" in the toilets, and recently a scale-like-white spots in the dish washer. I figure it is time for a new one. I have been reading blogs, consumer reviews, etc.; trying to educate myself so I don't fall prey to the snake oil sellers. Do you know of a source who can scientifically advise me, once I have the test results in hand? thanks, KC in North Carolina
Mark Timmons
February 10, 2018 at 12:34 PM
I would be glad to do that.
Russ
February 12, 2018 at 5:14 PM
Hello. I recently purchased a home with an existing older, salt-based Mark 100 Culligan water softener. After only a few weeks, I find the treated water inside the home often has a dirty brown tinge, as if suspended dirt is in the water. The water becomes clear in the house but, right after the unit regenerates itself, the water has the light brown turbidity again. So to narrow down the sources, I checked with the water company in case they had any pipe repair projects going on upstream and they say nothing going on. I checked the brine liquid in the bottom of the salt tank, and it is very clear. Finally, I bypassed the softener and the water cleared inside the house. What might this signify? Can the inside of the softener vessel, the walls of the vessel, have lost the integrity of its protective (fiberglass?) coating and be corroding? Any comments or other ideas? Thanks. Russ Santa Rosa, CA
Mark Timmons
February 18, 2018 at 5:49 PM
It's also possible it is not working at all and yes, the tank could be rusting. That's why new tanks are not made of steel.
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