Shipping Policy

Shipping Policy

For continental US, orders are shipped via FedEx, UPS, or US Mail. Shipping rates are based on our cost and depend on weight, product dimensions, and destination. Shipping rates for orders outside the continental US will need to be quoted by a US Water customer service representative before the order can be processed. Many commercial items, oversized/overweight items, and large shipments will have an additional shipping fee. For questions regarding these items please contact us at 1-855-965-5572.



Free Shipping Thresholds

ORDER TYPE

FREE SHIPPING MINIMUM
One-Time Purchase (Most States)
$199+
One-Time Purchase (Extended Delivery States*)
$299+
Subscription Orders
$150+

Orders below the free shipping minimum will be charged a calculated shipping rate at checkout. Freight orders are excluded. Free shipping is not available for orders shipping to Alaska or Hawaii. Certain exclusions may apply. Please call 1-855-965-5572 for additional details.

*Extended delivery states: AK, AL, AZ, CA, HI, ID, MD, ME, MN, MS, MT, NH, NV, OR, UT, VA, VT, WA, WV

 

 

Order Processing Cut Off Times

SHIPPING METHOD

NEW ORDER CUT OFF TIME
Next Day & 2nd Day
1:00 PM (EST) | 10:00 AM (PST)
3 Day & Ground
3:00 PM (EST) | 12:00 PM (PST)
Economy
12:00 PM (EST) | 9:00 AM (PST)
Orders placed Friday after the cut-off time and all weekend orders will be processed the next business day.
Call 855-965-5572 for expedited options after 3:00 PM (EST)

 

 

US Water Systems Transit Times

SHIPPING METHOD

STANDARD TRANSIT TIMES
Next Day
1 Business Day*
Two Day
2 Business Days*
Three Day
3 Business Days*
Ground
3-6 Business Days*
Economy Ground
4-9 Business Days*

Standard transit time does not include product lead time and order processing time. Please call or email for product lead times.

*Business day is considered to be Monday-Friday. Transit times are estimates from shipping carriers and are subject to change based on volume of shipments and environmental impacts.