Who Are You Really Buying Water Treatment Products From?
That's a fair question because if you go to most websites you cannot really discover who you are dealing with. I mean, when you buy from Amazon, you know that they are this behemoth and Jeff Bezos is the CEO and you can read books and articles about Amazon and Jeff to understand who you are dealing with... in case you are from another planet. But when you buy a water softener or reverse osmosis system on a website, who are you actually buying from? We get e-mails everyday from people like this:
"Hello, I purchased a fleck 5600SXT from d________________s.com. I have been having problems with the system and I have been trying to contact them for months and there is no response from them. I really don't know if you can help me regarding this product if your the manufacturer for this unit, if you can help me regarding this issue please contact me at 818 xx-xxx. Thank you Albert xxxxxxxxx."
So, who are you buying from? Do you know? By the way, we helped Albert solve his problem, but what difference does it make who you deal with? Well, if you ask Albert, it makes a huge difference. Are you buying from a company who is really a guy selling you "drop-ship" products as he sits in his mother's basement in his underwear? How can you know?
Who do you want to buy from – a water treatment company or a marketing company? There are a number of websites which specialize in a very narrow array of products and they make all kinds of claims about how great their products are and how their product or products are the solution to all of your water problems.
Most of the time, when you go to these websites and look up the "ABOUT US" page, you get a bunch of boilerplate and hyperbole about how they are committed to treating your water and all that good stuff, but who are they? Really? Most of the time they are a faceless, nameless company or corporation. They may be owned by a multi-billion dollar company like A.O. Smith or Pentair or they may be a two-man operation out of someone's garage.
That's the beauty and the danger of the internet and most companies hide behind the anonymity of the web. You don't know their names or where they even work. You don't have any idea about their facilities or Customer Service and Technical Support. At US Water Systems we have about 45 employees and our technical support staff have well over 200 years of combined experience.
At US Water Systems, if you go to our website and click on ABOUT US, you will find all about us. You will find that we are a third-generation water treatment business (not some fancy marketing company). My wife and myself work in the business EVERYDAY, and our youngest son is the Sales and Customer Service Manager. He is the next President of US Water Systems, like in the next 5 or 6 years. This is us:
We are here Monday through Friday from 8 AM to 8 PM and on Saturdays from 9 AM to 3 PM. We are not perfect, but we are not happy until you are. Our job is to help you enjoy your water. I think you will love us and you will love your water!