Which water softener control valve is the best - Clack, Autotrol or Fleck?

Which water softener control valve is the best - Clack, Autotrol or Fleck?
By Mark Timmons
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Which water softener control valve is the best - Clack, Autotrol or Fleck?

I can't tell you how many times a day we get this question.  It seems that there are lots of people that like Fleck and Autotrol water softener valves because... well that's what they have always used.  It's almost like a religion to them.  Then along came Clack and they designed a very good valve and now everyone is embroiled in a debate as to whether Fleck, Clack or Autotrol is the best. We have people who call in and say "I need a Fleck valve because I was told it's the best."  They also say the same thing about Clack and Autotrol.  For the record, all of these water softener control valves are good and I don't think you can go wrong with any of them.   The Clack and the Fleck valves use similar technology involving a single piston, which is the only moving part in the water stream, as well as spacers and seals. The Autotrol valve uses valve disc technology.   The discs are opened and closed by a camshaft.  All of these valves have their pros and cons, but in my mind the biggest con of the Fleck valves is the cost of replacement parts.  Many dealers love Fleck valves because they make a lot of money off of servicing them, so guess who pays the price - the customer.  Autotrol valves are cheaper to repair and maybe somewhat easier, but many people do not like the 6 or 7 moving discs inside the valve. The Johnny-Come-Lately is Clack who has designed a very reliable valve that is easy and inexpensive to repair.  However, they have restricted sales to traditional water dealers only, and will not allow internet sales.  This drives up the price considerably for the consumer.  Fleck is now coming out with new control valves (like the 5800) with which they are also restricting sales on the internet.  It smacks of "price-fixing" to many people. I can understand this to a degree, because the fact of the matter is that there are many companies on the internet that are simply guys working out of their basement or garage and are happy to make $20 on a water softener because they have no intention of ever answering their phone after 5 o'clock and weekends and you may be lucky to get them from 8 to 5.  They offer no tech support and have nothing to help their customers. Let me make one thing clear:  WE ARE NOT AN INTERNET COMPANY!  US Water Systems is a water treatment Company with a dozen Certified Water Specialists who are there to help you with Sales, Service and Installation, 7 days a weeks from 8 AM until, 11 PM EDT!  There is a big difference between us and most other internet companies who sell water treatment. However, I digress.  What is the best water softener valve?  Well, Clack is my second favorite control valve, Fleck is my third favorite and Autotrol is my least favorite (I'm not saying it's bad, because it isn't).  That's my recommendation. What - you want to know who's Number One?  FusionWell, that's simple - our US Water Fusion NLT (Next Level Technology) took Flecks best ideas and improved them.  We then took Clack's electronics and improved them.  With one internal moving part, upflow brining, proportional brining, capacitor backup and superior seal technology, it is the only water softener control on the market with a ten (10) year warranty on the valve and electronics. When you build them better, you can guarantee them better.   Move over Clack and Fleck - there's a new consumer darling in water softener controls and US Water is setting the pace.  Better by design, superior warranty and priced to sell.  Check out the Fusion NLT and you will understand why it is truly the "Best-of-the Best".
November 29, 2013
Comments
Rich Andrews
February 14, 2015 at 11:15 AM
Sounds like your no better than the chinese companies copying people..must make your company proud
Mark Timmons
February 14, 2015 at 3:56 PM
Rich, Using your logic, we would still be driving model T's because... according to you, we evidently shouldn't improve on something someone else has built! By the way, all of the abovementioned valves are made of parts that are made in China.
mark
July 30, 2015 at 6:14 PM
Don't break the mold or anything Your valve is nothing special its basically just as cheap as all the rest By stating you copied and then improved another brands product is a pathetic sales pitch !
Mark Timmons
July 30, 2015 at 8:03 PM
OK, smart guy. The floor is yours - explain what you just said and back it up with facts. I am going to assume that you are smart enough not to make allegations you can't back with facts. So, the ball is in your court... I'm waiting, supply the facts!
John Marcum
March 18, 2017 at 11:33 AM
I see similarities between the "Fusion" valve and the "Genesis" valve. Who manufactures these valves? Thank you.
Mark Timmons
March 25, 2017 at 8:37 PM
The Fusion valve is manufactured exclusively for us. We do not disclose our venders. What difference does it make?
Canadian Water Warehouse
April 26, 2017 at 10:44 PM
I agree with your assessment on Clack, Fleck, Autotrol rankings. That's a pretty strong statement saying you're #1, we might have to try your valves some time :)
James Adegoke
September 21, 2017 at 4:33 PM
Confirm water supplied by government/JEA are unhealthy, and or poisonous? Water should/must have been treated from plants with assurance of safe for drinking, consumption and other general use. If now people are required to buy all or different types of machine to make thier water safe or better should be challenged and lawsuit actions should be summon on government/JEA? Please clarify?
Mark Timmons
September 25, 2017 at 8:01 PM
Even though less than 1% of the water used in a city is for internal consumption, should we treat all the water as if it were to be consumed? That would be silly and SUPER expensive. Do you want a $1,000.00 a month water bill?
Laura Elliott
February 23, 2018 at 9:34 PM
I just came across this article and noticed it’s four years old. My question is do you still feel the same or is there something better out there as of today.....2018?
Mark Timmons
February 24, 2018 at 11:07 AM
1. I still feel exactly the same way. 2. We are ALWAYS seeking "better." 3. If we find "better" we will sell it!
julie
April 14, 2018 at 12:47 PM
do you have reps in MA? Installers in MA?
Mark Timmons
April 28, 2018 at 1:54 PM
We sell all over the world and anyone can install our products - we do not require our own installers.
andre
May 3, 2018 at 1:58 PM
Hello Mark, I am looking into getting a water softener, I have a personal friend who swears by autotrol because the parts are easy to get and easy to replace. I have another company that comes to my house to fix misc plumbing issues that wants to sell me a water softener. The cost to put it outside the house is $2800 and to relocate it is $3500 (that with sewer copper piping etc.) The company says there is no website information on the unit they sell (Green Unit) because it comes out of their commercial supply and put together there. The company that wants to sell me the green unit has a clack control. He also states to stay away from Autotrol because they break down a lot and are junk. Thank you for your time and I would ppreciate any feedback.
Mark Timmons
May 5, 2018 at 9:57 PM
Well none of them are "junk." We have sold both, but this system beats either on hands down: https://www.uswatersystems.com/pulsar-commercial-nlt-metered-water-softener.html Plus there is an extra 20% off right now.
David Grohman
June 10, 2018 at 1:24 PM
In 2016 I purchased this: 91SXT-48-M - Water Softener Fleck Twin Demand 9100SXT Model 91SXT-48-M (Brine Tank Size: 18 x 33, Bypass Valve: 1 inch) Within 6 months this valve stopped automatically working and switching from 1 tank to the other. When I tried to contact the company many times, I received absolutely no response from <a href="https://www.qualitywatertreatment.com/" rel="nofollow">qualitywatertreatment.com</a> where I purchased the system. I had to manually turn the dial to activate the recharge process and switching from 1 tank to the other. Now, recently, the Fleck 91sxt valve won't even respond to the manual operation. Will your Fusion NLT valve work on my twin tank system??
Mark Timmons
June 10, 2018 at 1:58 PM
The Fusion NLT is not a twin tank system. It will work one resin tank at a time. I am sorry that you dealt with a company who will not help you. That is what happens when you buy from a company that only sells on price. At US Water Systems, we have a State-of-the-Art technical support department complete with laboratory, R & D and Engineering. The other companies can't touch us on support. I would like to help you out. If you can remove your valve and ship it to us, I will have our tech support department test it and fix it. I won't charge you any labor, just parts and shipping. The 9100 is a good valve and we can fix it for you. Spread the word about the US Water Systems difference!
John
August 6, 2018 at 4:02 PM
Are the valves made of plastic or metal?? Does Fusion have installers in St Augustine FL?
Mark Timmons
August 11, 2018 at 1:17 PM
Metal no longer makes sense. Our Plastic valve has a lifetime warranty. Anyone can install our systems - we do not ned installers.
Bud
October 3, 2018 at 11:47 PM
Where is the Fusion NLT made? Some installers saying that it is made in China from Canature Water Group as the valves look the same. Can you confirm that it is NOT made in China?
Mark Timmons
October 7, 2018 at 10:45 PM
We have been working on a new American-Made Valve for over 3 years and will relesae it this week. It is called the Matrixx and it is programmed using your smartphone in about 10 seconds. Our valuve is made by a 3rd party and is made in China. Happily, we are done wtith them. Watch for our amazing new Matrixx.
Brent Holland
February 5, 2019 at 7:21 PM
Hello Mark, Our Culligan Water Softner has died. Want to replace with a qaulity softner as our water in San Antonio is quite hard with alot of calcium deposit. Below are the particulars for choosing the correct one resin tank & one brine tank system. 1). Existing plumbing from Culligan softner. 2) Four person household. 3) any concerns on resin & salt as I am a liver transplant survivor from cancer. 4) 8% resin to eliminate the slick feel on the skin. 5). Will the system eventually clean out hard water & lime deposits from household plumbing & appliances like washer & dishwasher? Please respond via my wife’s email, as my Yahoo email is having connectivity issues per APPLE Tech Support. Thank you for your help.
Mark Timmons
February 10, 2019 at 4:38 PM
Answers below in <strong>BOLD</strong>: 1).Existing plumbing from Culligan softner. <strong>OK</strong> 2) Four person household. <strong>15 GPM Model</strong> 3) any concerns on resin & salt as I am a liver transplant survivor from cancer. <strong>I would not drink soft or hard water. I would have a reverse osmosis system if I were you.</strong> 4) 8% resin to eliminate the slick feel on the skin. <strong>8% resin does not do that. All resin will fell the same.</strong> 5). Will the system eventually clean out hard water & lime deposits from household plumbing & appliances like washer & dishwasher? <strong>YES</strong>
Jason w
February 24, 2019 at 8:11 PM
What type of valve head does clack, fusionNLT, and matrixx have? A) open cam / osmonic . B) rotary. C) piston. D) non mechanical ?
Mark Timmons
March 6, 2019 at 8:39 PM
They all are piston valves.
Travis
March 14, 2019 at 2:01 PM
How does the Puronics IGen valve stack up with the Matrixx??? What are the pros and cons of each???
Mark Timmons
March 27, 2019 at 11:07 PM
Matrixx is 21st Century Technology, Smartphone programming with full control. The Puronics isn't close.
John C Boyce
March 29, 2019 at 12:39 PM
You did no comparisons with the Ecowater rotary valve. Thoughts?
Mark Timmons
April 3, 2019 at 8:31 PM
I do not consider that valve to be anything close in quality to anything we have. Sorry.
Matthew Berry
November 2, 2019 at 6:24 PM
I sent this to the Clack Corporation via email. I hope the executive reads it! After doing some research on the internet, I found out that your water specialist valves are quite reliable, easy to program, and not to difficult to service. Being a handyman/DIYer, I sadly discovered you can't buy these on the internet. I can't even walk into a local water treatment dealer to buy one because I was told that they would have to deliver, install, and service this device before selling it to me. If I substitute your valve for a box of Kraft Macaroni and Cheese, I wouldn't be able to buy it at target for 0.99 cents because I'm not smart enough to prepare it, cook it, or even clean the pot. I would have to hire a chef to bring it to my home, cook it, and clean the pot he cooked it in. That 0.99 cent box of Macaroni and Cheese just turned into a $100.00 because I had to get a middleman come out and cook it. That reeks of price fixing to me! Enjoy loosing a portion of the market to handymen and DIYers everywhere! So while you build your great water specialist valve, I have become a Fleck customer!