Customer Service is an Oxymoron for Many Companies

January 26, 2015

At US Water Systems, we have over a dozen Certified Water Specialists on Staff.  You might not find twelve total with our top 10 competitors.  We built the back-end of the business BEFORE we built the sales team.  Our employees have nearly 200 years of combined water treatment experience, and when you have a problem, you will find comfort in talking with someone who has “been there, done that!”  Then, there…

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The Most Important Water Treatment Method

November 8, 2014

What is THE MOST IMPORTANT WATER TREATMENT METHOD?  Some people will guess that it is water softening or reverse osmosis, maybe ozonation or ultraviolet, but the fact of the matter is that the most important water treatment method is amazingly simple and woefully under-applied or misapplied.  That method is simple filtration,  which is commonly known as the mechanical or physical operation used for the separation of solids from fluids (liquids…

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Is Softened Water Bad to Drink?

November 2, 2014

“My husband is on a no-salt diet – he can’t drink soft water.” Well, if he’s on a no salt diet, he will be dead soon, because you can’t live without salt. “I’m on a low sodium diet and soft water makes my blood pressure go up.” OK, I can address that, but since I am not a doctor, I shall defer to one of Americans’ Respected  Medical Institutions –…

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“They Said They Would Give Us a Free Water Analysis”

October 10, 2014

“Isn’t that wonderful that Big Name Water Conditioning Company is going to send out a Water Consultant and give us a water analysis absolutely free?”  Maybe you have experienced that and it sounds great, but let me remind you that you usually don’t get anything for free without some strings attached.   There are exceptions and before I start, I would like to say that there are some very professional, wonderful…

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Do They Really Soften Water Without Salt?

September 3, 2014

I keep telling you NO, salt-free water softeners do not soften water and do not exist, but some people don’t want to believe me. At any rate, I am going to keep telling you and today, I will let you prove it to yourself.  Maybe the truth hurts… Anyway, here are but a few companies (with their links) who purport to sell you Water Softeners that Don’t Use Salt: Aquasana…

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Explain the Slimy Feeling With Soft Water

August 13, 2014

Question: Dear Mr. Timmons, You may have received questions similar to the one that I will pose to you from others, but I am quite confused as to what I have read on the internet.  Please allow me to provide you with details. When I take a shower, I want to feel as if all of the soap, body oils, and grime will come off my body immediately. I do…

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Will a Salt-Free Water Softener Work for Me?

July 14, 2014

Let’s get this out of the way immediately:  There is no such thing as a salt-free water softener!  By definition, to be called a “water softener” a device must take the water to below 1 grain per gallon (gpg) of hardness.  You have to be careful of what you believe… even on the internet (SHOCK).   Today, I Googled the words “water Softener,” and here is what came up: Nuvo H2O…

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Here’s Why We Tell the Truth About Saltfree Conditioners

First of all, we don’t call them saltfree water softeners, because they are not!  We do sell saltfree water conditioners – they are called the Green Wave.   They have their place, but we go to great lengths to tell the customer what they will and won’t do, and calling them “saltfree water softeners” is criminal in our opinion.  There are several companies out there using technology that is absolutely,…

April 14, 2014
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Does Nuvo H2O Soften Water?

February 15, 2014

I received this question from from Joe Smith (real name).  It turns out that he had a Nuvo H2o “Water Softener” already installed in his house.  Of course, we told him that it doesn’t soften water because, by definition, “soft water” is water that has the calcium and magnesium hardness removed from the water to below one grain per gallon (gpg).  He was still skeptical because… well… he had bought…

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What type of water treatment do I need for an RV?

January 22, 2014

John L. asked the following: “We have a RV and we will be living in the full-time and traveling all over the US. Not knowing what kind of water we will be getting into, what would you suggest?” First, I have to say that as you travel from campsite-to-campsite, the water will vary dramatically, usually from bad to extremely bad.  YIKES! Here are a few things you will need to…

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