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We get literally dozens of these cases some days:
Customer: Hi. I purchased a water softener on Amazon along with professional installations.
The unit is not cycling. I’ve been trying for a few weeks to reach someone on the Amazon site but no one is replying. I’ve since had the installer come back out and check to ensure it’s been installed correctly, which was verified. I think the pr...
Are your water softeners rated for outside placement? Here in central Florida, almost every installer is placing the units outside of the home buried 1 1/2 to 2 feet next to the city water value. If it is, does that shorten the electronics warranty?
If you live in a part of the country where it does not freeze (or seldom freezes) then you probably know that sometimes the only...
A reader recently asked:
"Have you guys ever tested how much salt is actually put into the water supply with a salt-based water softener?
How do salt-free conditioners prevent calcium and other minerals from coming out of solution? Does this prevent the body from absorbing such minerals?
There are so many videos out there that say one thing or the other, but they're all sales pitches which ...
Our city switched to chloramines two years ago, which I found out when discussing our skin issues with friends. Son has had eczema since birth, which has erupted into what looks like heat rash on the lightest parts of his body. Telling him to take yet another shower doesn’t seem to help. Baby powder does seem to help in the summer. We’ve all had terrible dandruff, brittle hair, a...
Anyone who has hard water knows about "Limescale" in pipes and appliances, but did you know that limescale rarely forms in the cold water plumbing? Ask any plumber - they can tell you that limescale is prevalent in hot water lines, hot water heaters and the hot water side of appliances and plumbing fixtures. Why is that? It's very simple - when hard water is heated, the hardness precipitat...
I received an e-mail today which said:
After reading a bunch of your info I realized, you guys keep refering your competitors very often. Just curious, who you so worried about??
An Educated Consumer
To which I replied:
The sentence you wrote first is a fragment, but I am going to assume that you meant “After reading a bunch of your info I realized, you guys kee...
At US Water Systems, we have over a dozen Certified Water Specialists on Staff. You might not find twelve total with our top 10 competitors. We built the back-end of the business BEFORE we built the sales team. Our employees have nearly 200 years of combined water treatment experience, and when you have a problem, you will find comfort in talking with someone who has "been there, done that!...
What is THE MOST IMPORTANT WATER TREATMENT METHOD? Some people will guess that it is water softening or reverse osmosis, maybe ozonation or ultraviolet, but the fact of the matter is that the most important water treatment method is amazingly simple and woefully under-applied or misapplied. That method is simple filtration, which is commonly known as the mechanical or physical operation used...
"My husband is on a no-salt diet - he can't drink soft water."
Well, if he's on a no salt diet, he will be dead soon, because you can't live without salt.
"I'm on a low sodium diet and soft water makes my blood pressure go up."
OK, I can address that, but since I am not a doctor, I shall defer to one of Americans' Respected Medical Institutions - namely Mayo Clinic. These are their words, n...
"Isn't that wonderful that Big Name Water Conditioning Company is going to send out a Water Consultant and give us a water analysis absolutely free?"
Maybe you have experienced that and it sounds great, but let me remind you that you usually don't get anything for free without some strings attached. There are exceptions and before I start, I would like to say that there are some very pro...
Lots of companies are selling salt-free water softeners and salt-free conditioners. There are a few tests that you can perform to determine if they are indeed doing what they say.
1. Test to see if the water really is soft
This can be done by purchasing a small professional-grade water hardness test kit like this:
Traditionally, water softeners have been sized using the following formula:
Step 1 - Enter the hardness in gpg (grains per gallon);
Step 2 - Enter the iron in ppm (parts per million) multiplied by 4;
Step 3 - Enter the manganese in ppm multiplied by 6;
Step 4 - Add Steps 1-3 to get what is called Compensated Hardness;
Step 5 - Multiply the number in the family by 75 to 100 gallons (tha...