So, you think you want a water softener with a Fleck valve?
Let me clarify one thing at the beginning - Fleck does not make water softeners. Fleck makes water softener control valves, like one shown at the right. Fleck Controls used be called L.W. FLECKENSTEIN, INC. and people would say they had a "Fleckenstein valve." They are now called "Fleck Controls" and are owned by Pentair Water, a world conglomerate of water-related companies. Sometimes "Bigger is better" but in my opinion it is not in this case. We still sell water softeners using Fleck control valves, just not as many as we used to.
Fleck Controls makes a number of water softener control valves for residential applications including the following:
- Fleck 1500
- Fleck 2510
- Fleck 4650
- Fleck ProFloSXT
- Fleck 5600
- Fleck 5600SXT
- Fleck 6700XTR
- Fleck TwinFloSXT
- Fleck 7000SXT
- Fleck 9000
- Fleck 9100
- Autotrol 255
- Autotrol Performa 263/268
Yes, they have been around a long time. Yes, they are time-proven - 50+ years and counting, but like many large conglomerates, it seems to many people that they have forgotten their roots: the customer. I have been made painfully aware of this recently when it comes to warranty claims. You see, Fleck Controls offers a five-year (5) warranty on their control valves, however if you try and send in a piston and/or seal kit, they generally will not honor it. They call it "excessive war and tear." Balderdash!
Two years old... and the piston and seal kit is bad? Too bad - it's excessive wear and tear!
I have a hard time with that! Our customers deserve better, so when Fleck fails to honor their warranty, at US Water we always do. We know we can't treat our customers the way Fleck treats theirs. We eat the cost of a new piston and seal kit and make the customer happy.
Now, in the interest of full disclosure, I must say that a couple of years ago we were cancelled as an O.E.M. (Distributor) by Pentair (Fleck) because we were buying "Fleck knock-offs.
" You see, most of Fleck's patents have expired, and we now sell our own water softener control valves that use "Fleck technology" updated for the 21st Century with better seals and spacers, better brine valves and improved cantilever technology that create less stress on the single moving part. Bottom line: they work better and last longer.
We have been using these for nearly four (4) years, and WE HAVE NEVER HAD TO REPLACE A PISTON OR SEAL.
What does that mean for you if you are wanting to buy a Fleck valve water softener? It means you should think hard, because our warranty on our Fusion NLT (Next Level Technology)
control is 10 years. PERIOD! That's double what Fleck offers, and we include everything - the piston, motor, seals, brine valve, electronics - EVERYTHING!
Well, there has to be a disclaimer (now you are thinking "got 'cha")
and I have to admit that we don't cover everything that there is. If you run into it with a truck, an airplane crashes into it, a tornado, hurricane or tsunami destroys it, or if your house burns down (and any other Act of God), it is not covered! Otherwise, normal wear and tear is not an excuse. US Water is a "No Excuse Zone." It's my belief that you either have a warranty or you don't. At US Water we have warranties that we honor... none of this "wear and tear" stuff. If it has a bad part, we will replace it. How hard is that?
When you build it better (and we do) you can guarantee it better... and we do!
Why doesn't every company sell a product as good an reliable as our Fusion NLT? I'll clue you in - a dealer once told me "I couldn't make any money on service with that.
" At US Water our business model is not to make money on service. Our business model is to sell water softeners that don't need service for 10-15 years. Consumers love that business model!