Should You Buy a Fleck Water Softener on Amazon?

We get literally dozens of these cases some days: Customer: Hi. I purchased a water softener on Amazon along with professional installations. The unit is not cycling. I’ve been trying for a few weeks to reach someone on the Amazon site but no one is replying.  I’ve since had the installer come back out and check to ensure it’s been installed correctly, which was verified.  I think the product is defective….

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Still the Absolute Best Method to Remove Iron and Sulfur

This is an update of a blog posted in 2017. For over 25 years, I have been involved in pioneering the technology of using hydrogen peroxide for the eradication of iron and sulfur and for the record, I still believe it is the best technology for doing that.  There are many people who still use chlorination for this purpose.  Chlorination is simply the process of adding chlorine to water. This method is used…

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The Truth About Air Injection Iron Filters

It seems that these days everyone in the water treatment business is selling an air-injection iron filter.  They market these as “chemical-free iron filters” and some do work… at least for a few weeks or months, unless you have high iron.  Then they may fail sooner.  If you have “low to moderate” iron, they may work for a while, but many are doomed to failure in the long-term.  Maybe, I…

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DO WATER SOFTENERS HARM SEPTIC TANKS?

Can I Use a Water Softener With a Septic Tank? Frequently, potential customers contact us and say “I can’t have a water softener because I have a septic tank.”  That statement, in and of itself is completely untrue. It is simply not true that water softener regeneration discharges pose a problem to septic systems or to the leach field. Studies have shown that water softener regeneration waste water not only…

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The Future of Water Softening and Filtration is Here!

At US Water Systems, we have been working on the next generation of water softeners and water filters for quite some time and the future is now here.  Beginning this month, we will release the future of water softening and filtration, NOW! Before I tell you about our new releases, let me first tell you what the parameters were on what we wanted accomplish: We wanted a system that was…

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8-22-2018 Mailbag

Question #1: I need a recommendation for a “water softener” that uses neither salt of potassium? I have kidney disease and my doctor says I need one that does not contain either of these. Pelican tells me what they have PSE1800 is the answer. Is this correct? R.W. Answer: The PSE1800 does not soften the water.  Oh, I know they call it a “water softener” but ask them if the…

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Made in China is Not How We Got Our Name

The Water Quality Association (“WQA”) is seeking tariff exemptions for Chinese water treatment products that American Water Treatment Dealers are selling.  I guess that is all well and good, but as the tariffs apply to US Water Systems, all I can tell you is that our name is US Water Systems, not China Water Systems, and we have been phasing out Chinese products for years.  So, while most other Water Dealers,…

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Apology to Our Customer’s For Netsuite Debacle

I would personally like to apologize to our customers for poor service on Monday, July 23rd and Tuesday, July 24th.  Over the past 3 years. we have invested hundreds of thousands of dollars into Netsuite Software systems which is our “gateway to you” – the customer. Netsuite integrates with our phone system which is with a partner of Netsuite, called Contivio.  If Netsuite and/or Contivio goes down, we are essentially…

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