THE US WATER SYSTEMS DIFFERENCE
US Water does it a different way: We are a family-owned business that was started in our garage 16 years ago. We hire water treatment professionals – people with 10, 20 and even 30 years of water treatment experience. Our sales department and a tech support department is staffed with former installers and service technicians who have over 220 years combined field experience. We are not some slick sales and marketing company who is faceless and nameless. You know who the owners are when you deal with US Water and we think that is important when you are looking for a water treatment company.
Who do you want to treat your water? Marketing and sales guys or Master Water Specialists?
It’s your water and you can choose – Slick Marketing Guys or a Family-Owned Business with 220+ years combined actual water treatment experience and a multitude of Certified and Master Water Specialists who know water treatment science instead of slick marketing methods.
US Water Systems, Inc. provides sales and expert technical support 6 days a week. US Water is also a MBE/WBE (Woman-owned Business Enterprise and Minority-owned Business Enterprise). We cut-out-most-middlemen and sell direct. This means that we can offer the highest quality products at the lowest prices. Mark & Patricia Timmons have this to say:
"Buying any water treatment system can be intimidating and confusing. Part of the reason for that is because many companies use high-pressure commissioned salespeople who sometimes will say anything to make a sale (and a commission).We will always try to exceed your expectations, and we can never be satisfied unless our customers are happy. We never forget why we are in business - to provide our customers with the best quality water and service possible!”
It was November 2001 when US Water Systems was born of faith and necessity in Mark and Patty Timmons' garage.
In the beginning, US Water did it the same way Culligan, Kinetico, Rainsoft and most other companies did it - brick and mortar stores, service trucks, in-home sales, installers and service techs. They built a successful business, but in the back of Mark and Patty's mind, they knew there had to be a better way. Using his wholesale connections, Mark was already building a line of US Water Systems water softeners, water filters and reverse osmosis systems and selling them on the world wide web. The plan was to sell to the end user and eliminate all the layers of distribution and middlemen as well as eliminating commissioned, high-pressure, salespeople.
Today, Mark and Patty still run US Water Systems and the family-owned atmosphere is what we, as a company of dedicated professionals, still deliver to each and every customer. We are not corporate and when you become our customer, we treat you like family. They have a son and son-in-law who have also joined them in this family-owned business.
The US Water Story
We started the US Water Systems journey in 2003 as true entrepreneurs after the company that Mark was working for abruptly closed their Midwest location. Their departure left an opportunity in the marketplace for us to start our own company. So, we took the leap of faith and did what is required for underfunded entrepreneurs by starting our foundling little company in our garage and grew from there. Using Mark’s decades of experience in the water treatment industry, and just plain hard work, we grew our local business not just selling equipment but providing service and installation while also exploring the emerging eCommerce world.
From the start, we have been doing things a bit differently. By buying direct and passing the savings to our customers. We then began to manufacture a line of custom US Water Systems water softeners, water filters, salt-free systems, and reverse osmosis systems for the home and recently for commercial use.
We are proud to say that we were one of the original pioneers in the e-commerce market and are constantly striving to provide real value with real solutions to the end-user by using our years of field experience. Unfortunately, many of the eCommerce sites today are more polished marketing companies who have chosen to sell cookie-cutter style water systems and many without real field-tested water treatment experience.
We are a woman and minority-owned family business enterprise with over 300 years of combined hands-on field-tested experience, and we love what we do. The values of being a family-owned business are key components to how we work with our customers. We really do care about doing the right thing for the right reason. We understand that there are questions after the sale during installation and start-up and we have always been committed to providing the best technical support – we are just a phone call away.
Our philosophy is to offer solutions to all water problems from big cities to rural towns and from a single filter in a tiny home to a large-scale reverse osmosis system in a high-volume manufacturing plant. We have come a long way from our humble beginnings of building water systems in a garage, but our commitment to providing value with systems and solutions that work, are still our number one priority. We refuse to just sell a one size fits all product, we ask questions, we listen, and we provide a solution.
Thank you for taking the time to read our story.
The US Water Systems Difference
At US Water Systems, we know water, and we know it well. Our sales department and tech support are staffed with a multitude of Certified and Master Water Specialists as well as former installers with nearly 300 years of combined field experience. We carry a healthy skepticism about your water- we are here to deliver solutions, not sell systems.