US Water does it a different way: We are a family-owned business that was started in our garage 16 years ago. We hire water treatment professionals – people with 10, 20 and even 30 years of water treatment experience. Our sales department and a tech support department is staffed with former installers and service technicians who have over 220 years combined field experience. We are not some slick sales and marketing company who is faceless and nameless. You know who the owners are when you deal with US Water and we think that is important when you are looking for a water treatment company.
Who do you want to treat your water? Marketing and sales guys or Master Water Specialists?
It’s your water and you can choose – Slick Marketing Guys or a Family-Owned Business with 220+ years combined actual water treatment experience and a multitude of Certified and Master Water Specialists who know water treatment science instead of slick marketing methods.
It was November 2001 and the USA was reeling from terrorists’ attacks on the World Trade Center and the Pentagon. The nation was in shock, and just before Thanksgiving, Mark Timmons was fired as the National Sales Manager of a large water treatment wholesaler – at that point he told his wife Patty that “when one door closes, another door opens.” It was at that very moment, US Water Systems was born…born of faith and necessity in Mark and Patty Timmons’ garage.
In the beginning, US Water did it the same way Culligan, Kinetico, Rainsoft and most other companies did it – brick and mortar stores, service trucks, in-home sales, installers and service techs. They built a successful business, but in the back of Mark and Patty’s mind, they knew there had to be a better way. Using his wholesale connections, Mark was already building a line of US Water Systems water softeners, water filters and reverse osmosis systems and selling them on the world wide web. The plan was to sell to the end user and eliminate all the layers of distribution and middlemen as well as eliminating commissioned, high-pressure, salespeople.
Today, Mark and Patty still run US Water Systems and the family-owned atmosphere is what we, as a company of dedicated professionals, still deliver to each and every customer. We are not corporate and when you become our customer, we treat you like family. They have a son and son-in-law who have also joined them in this family-owned business.
US Water Systems, Inc. Worldwide Headquarters is located at 1209 Country Club Road in Indianapolis, Indiana 46234 U.S.A. and provides sales and technical support 7 days a week. US Water is also a MBE/WBE (Woman-owned Business Enterprise and Minority-owned Business Enterprise). We cut-out-most-middlemen and sell direct. This means that we can offer the highest quality products at the lowest prices. Mark & Patricia Timmons have this to say:
"Buying any water treatment system can be intimidating and confusing. Part of the reason for that is because many companies use high-pressure commissioned salespeople who sometimes will say anything to make a sale (and a commission). We also cut-out-the-middlemen and sell direct and we simply treat people the way we like to be treated. We won't lie to you, we will always try to exceed your expectations, and we can never be satisfied if our customers aren't happy. We never forget why we are in business - that's to provide our customers with the best quality water possible, backed by our "knock-your-socks-off service!”