Easy Water or Sleazy Water?

A few days ago, I had a customer call me who said “Why did you install a salt-based water softener in my house?  There is a technician here from A Plumbing Company who says that’s the old-fashioned way and that I should soften it the new way with ‘Easy Water.’”

I don’t respond well to situations like that (where the guy who said it is obviously an ignoramus or a liar), so I simply said “Well, whoever said that is an ignoramus or a liar.” I’m not very good at being politically correct – I just call it the way I see it.  No reason to “sugar-coat” the truth.

Easy Water doesn’t soften water – far from it.  Easy Water uses Radio Frequency (RF) to prevent scale (that’s what they write, but if you talk to some people who sell it, they might convince you it will prevent or cure cancer).  It works to some degree, sometimes (in every lie there is an element of truth).

However, when a service technician from a company is in a customer’s home (a position of trust) and says “you still use THAT to soften?” when the fact of the matter is that Easy Water does not soften water, well that is totally dishonest.

I have no problem with Easy Water, but if you sell it, tell the truth.  It’s not a softener or a conditioner.  It’s a radio frequency device that has to ability to prevent scale in certain situations, but like all other RF devises, sometimes it works and sometimes it doesn’t!  That’s the truth!